Eloise Duncan, CMC MA
CEO and Founder, Seymour Management Consulting Inc.
Eloise is CEO and Founder of Seymour Management Consulting Inc. As a senior business strategist and Certified Management Consultant (CMC) Eloise founded Seymour Consulting in 2009 and has over 24 years of experience in strategic management consulting, financial services research and strategy, customer experience strategy and business development.
Eloise is passionate about the importance of helping to improve the financial health and resilience of Canadians and people around the world. She is a leading expert on financial health in Canada and creator of the Seymour Financial Resilience Index TM. Dual nationality British and Canadian, Eloise has lived and worked in six countries and currently resides in Vancouver B.C. with her husband and three kids.
Kujtim Koci, MBA
Director, Research and Analytics
Kujtim is the Director, Research and Analytics at Seymour Consulting.
Kujtim has over 10 years of experience in market research, analytics and statistical analysis, and has extensive experience and expertise in the financial health and resilience arena. His experiences includes designing quantitative financial health and resilience research and indices; identifying behavioural drivers of financial health and resilience, conducting customer-level financial resilience segmentation and developing statistical models to determine key financial health and resilience indicators and indices. As a Fulbright scholar, Kujtim attended the University of Wisconsin-Madison and has an MBA specializing in Marketing Research. Prior to working at Seymour Consulting, has also led over hundreds of market and social research projects, mainly for international donor organizations like UN agencies, World Bank, USAID, NATO and the European Union. His experience ranges from research design and drafting of research instruments to descriptive and inferential data analysis, report writing and visualization.
Senior Associate, Change Management and Communications Lead
Darcé is a Senior Associate and the Change Management and Communications Lead for Seymour Consulting. She has over 20 years experience in change management strategy, facilitation, performance measurement strategy and implementation and communications. Darcé helps support organizational re-design and transformation change initiatives across private and public sector organizations in Canada and globally. With her Prosci Change Management designation and entrepreneurial approach, she helps increase business readiness, build stakeholder engagement and support strategy-to-execution.
Senior Associate, Client Solutions and Execution Lead
Mo has over 25 years of experience in senior positions in retail and business banking, credit and risk management, payments, contact centers and operations. He is an expert at strategy-to-execution and project management, with experience in designing and launching solutions to drive results, in partnership with multiple stakeholders. He has expertise in strategic planning, profitability optimization, credit and risk management, business development, payments, digital and fintech innovation and front and back-office delivery.
Maggie Baker, PhD
Senior Associate, Money Psychologist
Maggie has been a practicing clinical psychologist for 30 years, specializing in couples, relationship issues, anxiety and depression. Over the last nearly 20 years Maggie has developed an expertise in the psychology of money and financial wellness. Although she still works with other types of issues, her main focus is now on financial therapy, public speaking and doing workshops about her book, Crazy About Money: How Emotions Confuse Our Money Choices and What To Do About It, behavioral economics and financial wellness. Maggie partners with Eloise and her team on research and work related to money scripts, financial wellness and the disconnects between consumer and financial goals and behaviours.
John Lo, MBA
Senior Associate, Research and Analytics
John has 20 years of experience in marketing research and business analytics. Ten of those years were spent working in financial services where he gained hands-on experience in customer analytics, data mining and modeling, working at Vancity Savings Credit Union. John provides tailored analytical solutions in support of strategy development and validation for clients. John helped to create the first national Financial Health Index study working with Eloise Duncan back in 2017, and supports her as a Associate on Seymour Consulting projects.
Cindy Hughes, MA
Marketing and Communications Associate
Cindy understands the complexities of marketing and branding in the digital age, and has driven online marketing and content strategy for clients large and small. She is a seasoned wordsmith with a strong background in journalism and has worked across a broad range of industries including financial services, publishing, technology, science, health and more.
David McArthur, MA
Graphic Designer and Marketing & Communications Associate
As an experienced graphic designer and marketing communication specialist, David instinctively knows how to combine any topic with creative visuals and present them in an original way that is both compelling and simple. David is an expert in branding, design and marketing communications. He also has extensive experience in communications and marketing in the pensions and retirement planning industry.
Andra Dauti, Bsc.
Visual Designer and Digital Marketing Associate
Andra is an Industrial Design Engineer, with a diploma from the Hague University of Applied Sciences. With a keen eye on detail and understanding of data, Andra is an expert on Data Visualization and Illustration. Andra’s experience includes branding, visual presentation, content creation, social media marketing and management.